Privacy Policy

1Introduction and Scope

jiliph ("we," "us," "our," or "the Platform") is committed to protecting the privacy and security of personal information provided by users ("you," "your," or "User") of our online gaming platform. This Privacy Policy governs the collection, processing, storage, and disclosure of personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and regulations established by the Philippine Amusement and Gaming Corporation (PAGCOR).

By creating an account, accessing, or using jiliph services, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy. This policy applies to all Filipino users and visitors to the jiliph platform, whether accessed via desktop computers, mobile devices, or other electronic means. If you do not agree with any provision of this Privacy Policy, you must immediately discontinue use of jiliph services.

2Information We Collect

2.1 Personal Identification Information

When you register for a jiliph account, we collect personal identification information necessary to verify your identity, comply with regulatory requirements, and provide our services. This information includes but is not limited to:

• Full legal name as it appears on government-issued identification
• Date of birth (to verify you meet the minimum age requirement of 21 years)
• Residential address including street, barangay, city, province, and postal code
• Valid email address for account communications
• Mobile phone number for account verification and security purposes
• Government-issued identification documents (Philippine passport, driver's license, UMID, SSS ID, or other valid ID)
• Selfie photograph for identity verification purposes

2.2 Financial and Transaction Information

To facilitate deposits, withdrawals, and financial transactions on jiliph, we collect and process financial information including:

• Payment method details (GCash account, PayMaya account, bank account information for BPI, BDO, Metrobank, and other Philippine banks)
• Credit or debit card information (card number, expiration date, CVV code) processed through secure payment gateways
• Transaction history including deposit amounts, withdrawal requests, and gaming activity
• Billing addresses associated with payment methods

jiliph does not store complete credit card information on our servers. Payment card data is transmitted directly to PCI-DSS compliant payment processors and stored securely in accordance with international payment card industry standards.

2.3 Technical and Usage Data

When you access jiliph, we automatically collect technical information about your device and usage patterns to improve our services, enhance security, and optimize user experience:

Data Category	Information Collected	Purpose
Device Information	Device type, operating system, browser type and version	Platform compatibility and optimization
IP Address	Internet Protocol address and geolocation data	Security, fraud prevention, regulatory compliance
Gaming Activity	Games played, bet amounts, win/loss records, session duration	Service provision, dispute resolution, responsible gaming
Cookies	Session cookies, preference cookies, analytics cookies	Authentication, personalization, performance monitoring

2.4 Communications and Support Interactions

jiliph records and stores communications between you and our customer support team, including live chat transcripts, email correspondence, and phone call recordings. This information is collected to provide effective customer service, resolve disputes, maintain quality standards, and comply with regulatory requirements for record-keeping in the gaming industry.

3How We Use Your Information

3.1 Service Provision and Account Management

The primary purpose for which jiliph collects personal information is to provide, maintain, and improve our gaming services. We use your data to create and manage your account, process deposits and withdrawals, enable gameplay across our casino games and sports betting platform, maintain accurate records of gaming activity, and provide personalized gaming recommendations based on your preferences and history.

3.2 Regulatory Compliance and Legal Obligations

As a PAGCOR-licensed operator, jiliph is subject to strict regulatory requirements governing online gaming in the Philippines. We use your personal information to comply with these legal obligations, including:

• Verifying your identity and age to prevent underage gambling
• Conducting Know Your Customer (KYC) procedures as required by anti-money laundering regulations
• Monitoring transactions for suspicious activity and reporting to appropriate authorities when required
• Maintaining gaming records as mandated by PAGCOR regulations
• Responding to lawful requests from government agencies, regulators, or law enforcement
• Complying with tax reporting requirements under Philippine law

3.3 Security and Fraud Prevention

jiliph employs sophisticated security measures to protect both our platform and our users. We analyze user behavior patterns, IP addresses, device information, and transaction data to detect and prevent fraudulent activity, unauthorized access attempts, bonus abuse, and other violations of our Terms & Conditions. This security monitoring protects legitimate Filipino players from fraud and ensures the integrity of our gaming platform.

3.4 Marketing and Promotional Communications

With your consent, jiliph may use your contact information to send promotional materials, bonus offers, tournament announcements, and other marketing communications relevant to Filipino players. These communications may be delivered via email, SMS, or push notifications. You retain the right to opt out of marketing communications at any time without affecting your ability to use jiliph gaming services.

4Information Sharing and Disclosure

4.1 Third-Party Service Providers

jiliph engages reputable third-party service providers to facilitate various aspects of our operations. These service providers may have limited access to your personal information solely for the purposes of performing their functions on our behalf. Third parties with whom we share data include:

• Payment Processors: GCash, PayMaya, and banking partners who process your deposits and withdrawals securely
• Identity Verification Services: Specialized providers who verify government-issued IDs and conduct KYC procedures
• Game Providers: Licensed software developers who supply casino games and whose platforms may collect limited gameplay data
• Customer Support Tools: Live chat and helpdesk software providers that enable our support team to assist you effectively
• Analytics Services: Platforms that help us understand user behavior and improve our services

All third-party service providers are contractually bound to maintain the confidentiality of your information and are prohibited from using your data for any purpose other than providing services to jiliph. We conduct due diligence to ensure these providers maintain appropriate security standards.

4.2 Legal and Regulatory Disclosures

jiliph may disclose your personal information when required by Philippine law, PAGCOR regulations, or valid legal processes. This includes responding to court orders, subpoenas, regulatory inquiries, or lawful requests from government authorities. We may also disclose information when we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of jiliph, our users, or the public.

4.3 Business Transfers

In the event that jiliph undergoes a business transition such as merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. You will be notified via email or prominent notice on our platform of any such change in ownership or control of your personal information.

5Data Security Measures

5.1 Technical Security Controls

jiliph implements industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security infrastructure includes SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive data including passwords and financial information, regular security audits and penetration testing by independent cybersecurity firms, firewalls and intrusion detection systems to prevent unauthorized access, and secure data centers with physical and environmental controls meeting international standards.

5.2 Access Controls and Employee Training

Access to personal information within jiliph is restricted on a need-to-know basis. Only authorized personnel who require access to perform their job functions can view user data. All employees and contractors with access to personal information undergo background checks and receive comprehensive training on data privacy, security protocols, and confidentiality obligations.

5.3 Data Breach Notification

In the unlikely event of a data breach that compromises your personal information, jiliph will notify affected users within 72 hours of becoming aware of the breach, in accordance with the Data Privacy Act of 2012. Notifications will describe the nature of the breach, types of information affected, steps we are taking to address the breach, and recommendations for protecting yourself from potential harm.

6Data Retention and Deletion

jiliph retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory obligations. Gaming transaction records are retained for a minimum of five (5) years as required by PAGCOR regulations and Philippine anti-money laundering laws. Account information is retained while your account remains active and for five (5) years following account closure to satisfy regulatory requirements.

After the required retention period expires, jiliph will securely delete or anonymize your personal information using industry-standard data destruction methods. You may request deletion of certain data categories subject to our legal retention obligations. Requests for data deletion can be submitted to our customer support team and will be processed within thirty (30) days, provided no regulatory obligations prevent deletion.

7Your Privacy Rights

7.1 Rights Under Philippine Data Privacy Law

Under the Data Privacy Act of 2012, Filipino users of jiliph have the following rights regarding their personal information:

• Right to Access: Request copies of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal information, subject to legal retention requirements
• Right to Object: Object to processing of your personal data for direct marketing purposes
• Right to Data Portability: Receive your personal data in a structured, commonly used format
• Right to Withdraw Consent: Withdraw previously given consent for data processing at any time

To exercise any of these rights, contact jiliph customer support via live chat or email. We will respond to your request within fifteen (15) business days and provide the requested information or action, subject to identity verification and any legal limitations.

7.2 Cookie Preferences and Tracking

jiliph uses cookies and similar tracking technologies to enhance your gaming experience. You can control cookie preferences through your browser settings, though disabling certain cookies may limit functionality of the platform. Essential cookies necessary for platform operation cannot be disabled while maintaining an active jiliph account.

8Children's Privacy

jiliph services are intended exclusively for individuals who are at least 21 years of age, as required by Philippine gaming regulations. We do not knowingly collect personal information from individuals under the legal gambling age. If we become aware that we have inadvertently collected information from an underage individual, we will immediately delete that information and close the associated account. Parents or guardians who believe their child has provided information to jiliph should contact our customer support immediately.

9International Data Transfers

While jiliph primarily operates within the Philippines for Filipino users, certain technical infrastructure and service providers may be located outside the Philippines. When personal information is transferred internationally, jiliph ensures that adequate safeguards are in place through contractual provisions, standard data protection clauses, and verification that recipient jurisdictions provide adequate data protection comparable to Philippine standards.

10Changes to This Privacy Policy

jiliph reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated to users via email or prominent notice on the platform at least thirty (30) days before taking effect. Continued use of jiliph services following notification of Privacy Policy changes constitutes acceptance of those modifications. We encourage users to review this Privacy Policy periodically to stay informed about how we protect your information.

11Contact Information and Complaints

For questions, concerns, or complaints regarding this Privacy Policy or our data protection practices, Filipino users may contact jiliph through the following channels:

• Live Chat Support: Available 24/7 through the jiliph platform
• Email: [email protected]
• Data Privacy Officer: Dedicated privacy inquiries handled within 15 business days

If you believe jiliph has not adequately addressed your privacy concerns, you have the right to file a complaint with the National Privacy Commission of the Philippines, the government agency responsible for administering and enforcing the Data Privacy Act of 2012.