Terms & Conditions

1Agreement to Terms

By accessing, registering, or using any services provided by jiliph (hereinafter referred to as "the Platform," "we," "us," or "our"), you (hereinafter referred to as "the User," "Player," or "you") acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, together with all applicable laws and regulations governing online gaming in the Republic of the Philippines. If you do not agree with any part of these terms, you must immediately cease using jiliph services and close any account you may have created.

These Terms & Conditions constitute the entire agreement between jiliph and the User regarding the use of our gaming platform, superseding any prior agreements, representations, or understandings whether written or oral. The User acknowledges that jiliph operates under the regulatory authority of the Philippine Amusement and Gaming Corporation (PAGCOR) and complies with all applicable Philippine gaming laws and regulations.

2Eligibility and Account Registration

2.1 Age and Legal Requirements

To create an account and use jiliph services, you must be at least twenty-one (21) years of age as required by Philippine law. By registering with jiliph, you represent and warrant that you meet this age requirement and possess the legal capacity to enter into binding contracts under Philippine law. jiliph reserves the right to request age verification documentation at any time, and failure to provide such documentation within a reasonable timeframe may result in account suspension or permanent closure with forfeiture of any remaining balance.

2.2 Account Creation and Security

Each User is permitted to maintain only one (1) account with jiliph. Creating multiple accounts, whether under your own name or using false identities, is strictly prohibited and constitutes a material breach of these Terms & Conditions. The User is solely responsible for maintaining the confidentiality of their account credentials, including username and password. Any activity occurring under your account will be deemed your responsibility, and you agree to notify jiliph immediately of any unauthorized use of your account or any other security breach.

2.3 Accurate Information

During registration and throughout your use of jiliph, you must provide accurate, current, and complete information. This includes but is not limited to your legal name, date of birth, residential address, contact information, and payment details. You agree to promptly update your account information should any changes occur. Providing false or misleading information constitutes grounds for immediate account termination and forfeiture of funds.

3Deposits, Withdrawals, and Financial Transactions

3.1 Deposit Methods and Processing

jiliph accepts deposits through various payment methods specifically designed for Filipino players, including GCash, PayMaya, bank transfers (BPI, BDO, Metrobank, and other major Philippine banks), credit and debit cards, and over-the-counter payment options. All deposits are subject to minimum and maximum limits as displayed on the Platform. Deposits are typically processed instantly, though certain payment methods may experience delays due to third-party processing times beyond jiliph's control.

3.2 Withdrawal Procedures and Verification

Withdrawal requests are processed in accordance with jiliph's standard procedures and timeframes. Before processing any withdrawal, jiliph reserves the right to request identity verification documents, proof of address, and payment method verification to comply with anti-money laundering (AML) regulations and prevent fraudulent activity. Standard withdrawal processing times are outlined on the Platform, though jiliph reserves the right to extend these timeframes if additional verification is required. Withdrawals must be made to an account or payment method registered in the User's name.

3.3 Currency and Transaction Fees

All financial transactions on jiliph are conducted in Philippine Pesos (PHP). While jiliph does not charge deposit or withdrawal fees, third-party payment processors may impose their own fees, for which jiliph bears no responsibility. Users are advised to review their payment provider's fee structure before initiating transactions.

4Gaming Rules and Conduct

4.1 Fair Play and Prohibited Activities

Users must engage with jiliph services in good faith and in accordance with the spirit of fair gaming. The following activities are strictly prohibited and constitute grounds for immediate account suspension, termination, and forfeiture of funds:

• Using software, bots, or automated systems to play games or gain unfair advantage
• Colluding with other players to manipulate game outcomes or engage in fraudulent activity
• Exploiting software bugs, glitches, or errors to gain advantage
• Using stolen credit cards, payment information, or engaging in payment fraud
• Creating multiple accounts to abuse bonuses or promotions
• Engaging in bonus abuse or attempting to manipulate bonus terms
• Money laundering or using jiliph services for illegal financial transactions
• Providing false information or fraudulent documentation

4.2 Game Integrity and Random Number Generation

All games offered on jiliph utilize certified Random Number Generators (RNGs) that are regularly tested by independent auditing firms to ensure fairness and randomness. Game outcomes are determined randomly and cannot be predicted or manipulated. jiliph does not guarantee wins or specific return-to-player (RTP) percentages for individual gaming sessions, though overall RTP statistics are made available for informational purposes.

4.3 Disputes and Complaint Resolution

In the event of a dispute regarding game outcomes, account balances, or any other matter related to jiliph services, Users must first contact jiliph customer support. jiliph will investigate all complaints thoroughly and make determinations based on transaction logs, game history, and available evidence. jiliph's decisions regarding disputes are final and binding, subject to applicable PAGCOR dispute resolution procedures.

5Bonuses and Promotions

5.1 Bonus Terms and Wagering Requirements

jiliph offers various bonuses, promotions, and loyalty rewards to Users from time to time. Each promotion is subject to specific terms and conditions, including wagering requirements, eligible games, maximum bet limits, and expiration periods. Users must read and understand all promotion-specific terms before claiming any bonus. Failure to comply with bonus terms may result in forfeiture of bonus funds and any winnings derived therefrom.

5.2 Bonus Abuse Policy

jiliph reserves the right to withhold, cancel, or confiscate bonuses and associated winnings if bonus abuse is detected. Bonus abuse includes but is not limited to creating multiple accounts to claim bonuses repeatedly, irregular betting patterns designed to exploit bonus terms, or any other activity that jiliph determines to be contrary to the spirit of fair gaming.

6Intellectual Property Rights

All content on the jiliph platform, including but not limited to text, graphics, logos, images, software, and game content, is the property of jiliph or its licensors and is protected by Philippine and international intellectual property laws. Users are granted a limited, non-exclusive, non-transferable license to access and use jiliph services for personal entertainment purposes only. Any unauthorized use, reproduction, modification, distribution, or commercial exploitation of jiliph content is strictly prohibited and may result in legal action.

7Limitation of Liability and Disclaimers

7.1 Service Availability

While jiliph strives to maintain continuous service availability, we do not guarantee uninterrupted access to the Platform. jiliph shall not be liable for any losses, damages, or inconvenience resulting from service interruptions, technical malfunctions, maintenance periods, or events beyond our reasonable control including but not limited to internet service provider failures, server outages, or force majeure events.

7.2 Disclaimer of Warranties

jiliph services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. jiliph makes no warranties regarding the accuracy, reliability, or completeness of any information on the Platform. Users acknowledge that online gaming involves financial risk, and jiliph does not guarantee wins or profitable outcomes.

7.3 Limitation of Damages

To the maximum extent permitted by Philippine law, jiliph shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of jiliph services, including but not limited to loss of profits, data, or goodwill. jiliph's total liability to any User shall not exceed the amount of funds actually deposited by that User into their jiliph account during the six (6) months preceding the claim.

8Account Suspension and Termination

8.1 User-Initiated Termination

Users may request account closure at any time by contacting jiliph customer support. Upon closure, any remaining balance will be returned to the User following completion of all pending transactions and verification procedures. Closed accounts cannot be reopened, and Users who wish to use jiliph services again must create a new account subject to these Terms & Conditions.

8.2 jiliph-Initiated Suspension or Termination

jiliph reserves the right to suspend or terminate any User account at any time, with or without notice, for violations of these Terms & Conditions, suspicious activity, or any other reason deemed appropriate by jiliph in its sole discretion. In cases of termination for cause, jiliph may forfeit any remaining account balance if the User is found to have engaged in fraudulent activity, bonus abuse, or other prohibited conduct.

9Responsible Gaming and Self-Exclusion

jiliph is committed to promoting responsible gaming practices among Filipino players. We provide tools for Users to set deposit limits, session time limits, and cooling-off periods. Users concerned about problem gambling may request self-exclusion from jiliph services for specified periods. Self-exclusion requests must be submitted in writing to customer support and will be implemented within 24 hours. During self-exclusion periods, Users will be unable to access their accounts or create new accounts with jiliph.

jiliph encourages Users experiencing gambling-related problems to seek assistance from professional resources and PAGCOR's responsible gaming programs. Gambling should be viewed as entertainment, not as a means of generating income or solving financial problems.

10Privacy and Data Protection

jiliph's collection, use, and protection of User information is governed by our Privacy Policy, which is incorporated by reference into these Terms & Conditions. By using jiliph services, you consent to the collection and use of your information as described in the Privacy Policy. jiliph implements industry-standard security measures to protect User data but cannot guarantee absolute security given the inherent risks of internet-based services.

11Amendments to Terms & Conditions

jiliph reserves the right to modify these Terms & Conditions at any time without prior notice. Material changes will be communicated to Users via email or prominent notice on the Platform. Continued use of jiliph services following the posting of revised Terms & Conditions constitutes acceptance of those changes. Users who do not agree to modified terms must cease using jiliph services and may request account closure.

12Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from or relating to these Terms & Conditions or the use of jiliph services shall be subject to the exclusive jurisdiction of the courts of the Philippines. Users agree to submit to the personal jurisdiction of Philippine courts for the resolution of any disputes.

13Contact Information

For questions, concerns, or complaints regarding these Terms & Conditions or jiliph services, Users may contact our customer support team via live chat available 24/7 on the Platform, or via email at [email protected]. jiliph strives to respond to all inquiries within 24-48 hours.